TECH ISSUES : sending pictures with private messages

[Michael_Admin]

Some users are reporting recent problems sending pictures within the messages system.

They try to send a picture, but a “Network Error” message displays instead.

If you are experiencing this, then please help identify the problem by adding some details below.

I need all of the following information, please.

1. What device are you using? (android, iPhone, computer)
2. Does the error occur when you are connected via WiFi, via mobile data, or both?
3. Does it work after a couple of attempts, or does the error repeat?
4. How long have you noticed this issue? (days or weeks)

[latch on]

I have sent them with no problem using an Android phone.

[Veronica]

I have had this happen but went out of the chat and back in and tried to send again and it was fine.

[Michael_Admin]

Thanks Veronica, I need the information numbers 1 through 4 to identify why & when this happens

[Agent Rose]

1. What device are you using? (android, iPhone, computer)

Android

2. Does the error occur when you are connected via WiFi, via mobile data, or both?

Both
3. Does it work after a couple of attempts, or does the error repeat?

Fails every time unless I reduce the size of the image 700kb image errors out. 497kb works fine.

4. How long have you noticed this issue? (days or weeks)
Since I logged back into the site yesterday.

[Kate]

I have no issues at all. I use Android (Galaxy S23 Ultra if that’s important).

If a picture is high size – you must reduce the size. Go into your pic settings and resize it OR screenshot the picture and adjust a frame. Then go back to the messages, and send that screenshot attachment instead of the original. That is what I do as most of my pictures are 5MB and above and they won’t go through otherwise.

I hope this helps anyone.

[Jamie]

1. What device are you using? (android, iPhone, computer)

Android & Computer

2. Does the error occur when you are connected via WiFi, via mobile data, or both?

Both, Have also tried turning WiFi off and data off and resetting them.

3. Does it work after a couple of attempts, or does the error repeat?

The error repeats itself and never sends.

4. How long have you noticed this issue? (days or weeks)
For the last week or so.

[Agent Rose]

@kate

Thanks for the tip but it won’t let me load a 100kb image.

How small do you make yours?

[Agent Rose]

I have given up. In order to post a picture, I have to do the following:

1. Take pic
2. Resize to less 100 kb
3. If I am logged into the site, log out and force close chrome.
4. Turn off wifi/Turn wifi 30 seconds later
5. Start chrome and login
6. Upload image and pray

There is a 60% chance this ritual works. Once the image is uploaded, I have to perform the ritual all over again. If I am lucky, I can share 2 pictures every 24 hour period.

Some of these are 48kb and I still get network error.

If I am on the 5G network, it refuses to cooperate no matter what I do.

The site never used to do this.

[Agent Rose]

After some testing, it may be specific samsung devices as opposed to Android.

I have 0 issues using my samsung tablet. I uploaded a 2.9 mb image which was resized on the back end.

My phone is a zfold6.

[Author]

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